Subject: Ticket Assigned - Conversation with jiny thomas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 11:50:30 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jiny thomas jiny thomas                    Bot:  Hi again! Bot:  Please enter your name Customer:  jiny thomas Bot:  Hi Jiny Thomas ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:30 PM, 15th Nov                     jiny thomas                    Ok           03:30 PM, 15th Nov                   محمد                   Hi jiny thomas  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:31 PM, 15th Nov                     jiny thomas                    My order number           03:31 PM, 15th Nov                     jiny thomas                    8111800206           03:32 PM, 15th Nov                     jiny thomas                    I have requested return           03:32 PM, 15th Nov                     jiny thomas                    And status shows as the driver was out for pick up on 12th Nov           03:32 PM, 15th Nov                     jiny thomas                    But no one came until now           03:32 PM, 15th Nov                     jiny thomas                    Can you please check           03:32 PM, 15th Nov                     jiny thomas                    Alreday itz been 5 days           03:32 PM, 15th Nov                     jiny thomas                    My phone number is 97848161           03:33 PM, 15th Nov                     jiny thomas                    ?????           03:35 PM, 15th Nov                     jiny thomas                    ????           03:35 PM, 15th Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:39 PM, 15th Nov                   محمد                   We apologize for that delay ,we will escalate your issue to the courier to collect the item asap           03:47 PM, 15th Nov                   محمد                   Is there anything else I can help you with?           03:47 PM, 15th Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:50 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3371883