Subject: Ticket Assigned - Conversation with vimal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 11:20:27 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vimal vimal                    Bot:  Hi again! Bot:  Please enter your name Customer:  527127788 Bot:  Please enter your name Customer:  vimal Bot:  Hi Vimal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9512350172 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:12 PM, 15th Nov                     vimal                    When will get my order           03:12 PM, 15th Nov                     vimal                    Why too much delay           03:13 PM, 15th Nov                   محمد                   Hi vimal  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:13 PM, 15th Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:13 PM, 15th Nov                   محمد                   Please note the minimum time frame for delivery is 23 business days,however we will escalate your issue to expedite the delivery process asap           03:16 PM, 15th Nov                   محمد                   Is there anything else I can help you with?           03:16 PM, 15th Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:19 PM, 15th Nov                   محمد                   Please note the minimum time frame for delivery is 2-3 business days,however we will escalate your issue to expedite the delivery process asap           03:19 PM, 15th Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:19 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3371644