Subject: Ticket Assigned - Conversation with sarah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 11:11:15 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarah sarah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sarah Bot:  Hi Sarah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  100078118585 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8112282273 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096569699795            02:51 PM, 15th Nov                   محمد                   Hi sarah  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:52 PM, 15th Nov                     sarah                    hi i made an order on Thursday which said delievry by 15th           02:53 PM, 15th Nov                     sarah                    posta plus contacted me on saturday saying shippmeny was out for delivery but i never recieved it           02:53 PM, 15th Nov                     sarah                    again sday i got a msg saying shippment out for delivery didnt not get it           02:54 PM, 15th Nov                     sarah                    i need it by tonight ?  as my friend is travelling to india tonight           02:54 PM, 15th Nov                     sarah                    so i tracked the parcel on posta plus which says i asked for a reschedule... which never happened i dint request any rescheduling           02:55 PM, 15th Nov                     sarah                    and now i called posta plus to track and all they can say is its in the warehouse the earliest i can get it morrow...           02:55 PM, 15th Nov                     sarah                    i even asked if i can collect from their warehouse           02:55 PM, 15th Nov                     sarah                    they said its not possible...           02:56 PM, 15th Nov                     sarah                    I would first like to let centerpoint know they are dealing with lousy delivery system such as posta plus           02:56 PM, 15th Nov                     sarah                    2. i would like to know if the same items are available with u at any store than i can go pick up           02:57 PM, 15th Nov                     sarah                    r u ther tawfiq           02:57 PM, 15th Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:58 PM, 15th Nov                     sarah                    8112282273 AWB 100078118585           02:59 PM, 15th Nov                     sarah                    r u there           03:03 PM, 15th Nov                   محمد                   kindly confirm this is your mobile number 69699795?           03:03 PM, 15th Nov                     sarah                    yes           03:03 PM, 15th Nov                   محمد                   WE apologize for that.The courier will contact  you again by tomorrow for delivery and you will receive a call and we will check  with him  to expedite the delivery process ASAP           03:06 PM, 15th Nov                   محمد                   Is there anything else I can help you with?           03:06 PM, 15th Nov                     sarah                    anyways i can get today           03:06 PM, 15th Nov                   محمد                   We will check  with courier  and inform you           03:09 PM, 15th Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3371564