Subject: Ticket Assigned - Conversation with sreevidya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 06:48:49 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sreevidya sreevidya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sreevidya Bot:  Hi Sreevidya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561293960            10:33 AM, 15th Nov                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:37 AM, 15th Nov                     sreevidya                    Hi           10:39 AM, 15th Nov                     sreevidya                    Hellooo           10:40 AM, 15th Nov                   محمد                   Kindly share the details so we can help  you   ?           10:41 AM, 15th Nov                     sreevidya                    9511271846           10:41 AM, 15th Nov                     sreevidya                    Return not collected yet           10:41 AM, 15th Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:42 AM, 15th Nov                     sreevidya                    Ok           10:42 AM, 15th Nov                   محمد                   As  per courier you have been contacted on  Nov 10 07:46 PM   and you refused to return the items           10:44 AM, 15th Nov                     sreevidya                    No we have not received any call           10:44 AM, 15th Nov                   محمد                   We  have created a new return request please fill  the details you will be contacted within  1-3 days           10:46 AM, 15th Nov                   محمد                   Is there anything else I can help you with?           10:46 AM, 15th Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:48 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3369770