Subject: Ticket Assigned - Conversation with ben
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Nov 2021 07:27:37 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ben ben                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ben Bot:  Hi Ben ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8112745998 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096551516506            11:20 AM, 14th Nov                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:24 AM, 14th Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:25 AM, 14th Nov                   محمد                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (  8112763039) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8112763045).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:25 AM, 14th Nov                   محمد                   Is there anything else I can help you with?           11:25 AM, 14th Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 AM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3363371