Subject: Ticket Assigned - Conversation with shweta
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 14 Nov 2021 07:09:36 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shweta shweta                    Bot:  Hi again! Bot:  Please enter your name Customer:  shweta Bot:  Hi Shweta ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:00 AM, 14th Nov                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:01 AM, 14th Nov                     shweta                    Hi Tawfik I have placed a return request last week but till now none has come to pick it up           11:01 AM, 14th Nov                   محمد                   This is your order number 9648914300           11:02 AM, 14th Nov                   محمد                   Kindly share the order number ?           11:02 AM, 14th Nov                     shweta                    Yes           11:02 AM, 14th Nov                     shweta                    It had 3 dresses           11:03 AM, 14th Nov                   محمد                   please note there is no return request on the above order  and so old it was created on:Apr 7, 2021, so kindly share the correct order number           11:04 AM, 14th Nov                     shweta                             11:05 AM, 14th Nov                     shweta                             11:06 AM, 14th Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:06 AM, 14th Nov                     shweta                    These were the dresses which I requested for the return           11:06 AM, 14th Nov                   محمد                   We sincerely apologize for any inconvenience caused,   We can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.  we will escalate your issue to the courier emaritspost to collect the item asap           11:07 AM, 14th Nov                   محمد                   Is there anything else I can help you with?           11:07 AM, 14th Nov                     shweta                    No thanks it’s with me since a week that’s why I thought to check with you guys           11:08 AM, 14th Nov                     shweta                    Thanks will be waiting for the courier guy           11:08 AM, 14th Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 AM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3363279