Subject: Ticket Assigned - Conversation with zainab farid
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 10 Nov 2021 07:39:43 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zainab farid zainab farid                    Bot:  Hi again! Bot:  Please enter your name Customer:  zainab farid Bot:  Hi Zainab Farid ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:16 AM, 10th Nov                     zainab farid                    Ok           11:17 AM, 10th Nov                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:18 AM, 10th Nov                     zainab farid                    i requested for return and its been 2 week no one came to pickup           11:19 AM, 10th Nov                     zainab farid                    9509783901           11:20 AM, 10th Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:23 AM, 10th Nov                     zainab farid                    ok           11:23 AM, 10th Nov                   محمد                   Kindly share the full address name so we can escalate your issue to the concern team for collection           11:24 AM, 10th Nov                     zainab farid                    Zainab farid           11:25 AM, 10th Nov                     zainab farid                    International city           11:25 AM, 10th Nov                   محمد                   street name           11:28 AM, 10th Nov                   محمد                   home number           11:28 AM, 10th Nov                     zainab farid                    France r18           11:30 AM, 10th Nov                     zainab farid                    115           11:30 AM, 10th Nov                     zainab farid                    Can take near by max and return there?           11:30 AM, 10th Nov                   محمد                   Thank  you for sharing we will forward it to the courier to collect items asap           11:31 AM, 10th Nov                   محمد                   Is there anything else I can help you with?           11:31 AM, 10th Nov                   محمد                   Yes you  can return it to nearby store           11:32 AM, 10th Nov                   محمد                   Is there anything else I can help you with?           11:32 AM, 10th Nov                     zainab farid                    ok i will change in near by max           11:35 AM, 10th Nov                     zainab farid                    I will give thm only order number?           11:36 AM, 10th Nov                   محمد                   Please note exchange not available only return and refund for online or branch,you can provide them order number is enough           11:37 AM, 10th Nov                   محمد                   Is there anything else I can help you with?           11:37 AM, 10th Nov                     zainab farid                    Thank u           11:38 AM, 10th Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:39 AM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3342559