Subject: Ticket Assigned - Conversation with shanaya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Nov 2021 06:41:34 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shanaya shanaya                    Bot:  Hi again! Bot:  Please enter your name Customer:  shanaya Bot:  Hi Shanaya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:16 AM, 10th Nov                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:22 AM, 10th Nov                     shanaya                    Hi           10:23 AM, 10th Nov                     shanaya                    I raised 1 return request           10:24 AM, 10th Nov                     shanaya                    Its been 7-8 days and no one came for return           10:24 AM, 10th Nov                     shanaya                    I just wanted to know the status           10:24 AM, 10th Nov                   محمد                   Can you please share your order number or registered email address.           10:26 AM, 10th Nov                     shanaya                    [email-masked]           10:28 AM, 10th Nov                     shanaya                    9509408044           10:29 AM, 10th Nov                   محمد                   We sincerely apologize for any inconvenience caused,   We can understand your frustration regarding the same and we will do our best to have this resolved for you on priority. we will escalate your issue again to the courier to expedite collection process           10:34 AM, 10th Nov                   محمد                   Is there anything else I can help you with?           10:34 AM, 10th Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:40 AM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3342263