Subject: [JIRA] (LOYAL-5617) App issue ([email-masked])
From: "Himanshubhusan Rath (Jira)" <[email-masked]>
To: "mohammad.musaed" <[email-masked]>
Date: Mon, 08 Nov 2021 05:27:24 +0000

Himanshubhusan Rath *added 1 new comment*. Loyalty Squad/LOYAL-5617 App issue ([email-masked]) 

Himanshubhusan Rath *added 1 new comment*.

Loyalty Squad ( https://landmark.atlassian.net/browse/LOYAL?atlOrigin=eyJpIjoiZGE3MjE0MDkyZmE4NGM4YTk5NjE3ODBiMmU5YWIxMWUiLCJwIjoiaiJ9 )

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LOYAL-5617 ( https://landmark.atlassian.net/browse/LOYAL-5617?atlOrigin=eyJpIjoiZGE3MjE0MDkyZmE4NGM4YTk5NjE3ODBiMmU5YWIxMWUiLCJwIjoiaiJ9 )

App issue ([email-masked]) ( https://landmark.atlassian.net/browse/LOYAL-5617?atlOrigin=eyJpIjoiZGE3MjE0MDkyZmE4NGM4YTk5NjE3ODBiMmU5YWIxMWUiLCJwIjoiaiJ9 )
Himanshubhusan Rath 9:24 am GST

In the backend, I can see the user is active (not disabled).

From the ticket’s description it looks like an App issue but if it is so, then what is the role of cookie here? The customer is probably referring to the app’s browser.

@Ahmed Omer Any idea if this is the only instance of this kind of issue or we have got a higher number of this?

cc: @Krishna A.B. @Sarvesh Naik

View issue ( https://landmark.atlassian.net/browse/LOYAL-5617?atlOrigin=eyJpIjoiZGE3MjE0MDkyZmE4NGM4YTk5NjE3ODBiMmU5YWIxMWUiLCJwIjoiaiJ9 )

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