From: Mohammad Musaed <[email-masked]>
To: Mohammad Musaed <[email-masked]>
Date: Sun, 7 Nov 2021 03:06:55 -0700 (MST)

Hi Team, 

Problem Statement: Missing items 
Order Date: 22/0912021 
Order ID: 9506510677 
Tracking ID: JB729319 
Assistance Required: Approval for the refund for the missing item 
Issue Description: The customer placed an order for 12 items but as per the customer he/she has only received 11 items, Under the consignment details we can see that all 12 items have been shipped from our side. We have checked with the WH and the courier as well, the WH team is telling its been shipped in 2 cartons and the courier team is confirming that they have delivered both the cartons. 
Customer history: 1 item OUT OF 12 IS MISSING, CUSTOMER WANTS THE ITEM OR THE REFUND. THE CUSTOMER REPORTED THE ISSUES THE FIRST TIME AS PER HIS HISTORY. The customer has been with us since 12/3/19 and has completed more than 25 transactions with us. 
The missing item is 162752959 - - Juniors Printed Bassinet Canopy with Tie-Ups and the cost of the item is SAR: 132 AED . 

Regards,