Subject: New Reply Received - Re: Your products are on the way
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 06 Nov 2021 04:40:44 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div> I just can’t understand why the <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>8111279763 has been canceled whilst I have clearly mentioned to cancel the other one! Or else you have decided on behalf of the customer which item you will be cancelling!</span>
</div>
<div><font><br></font></div>
<div><font><br></font></div>
<div>
<font><br></font><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 6 Nov 2021, at 7:32 AM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sheng,<br><br>Thank you for your prompt response.</div>
<div><br></div>
<div dir="ltr">As mentioned in our previous email, 8111279763 has already been cancelled which means that your bank has already been notified that the order has been cancelled from our end and to return the amount back in your account. We only receive the amount if the order gets successfully processed and shipped out. The bank does not transfer the amount to us if the order gets cancelled.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Regarding 8111153323 - This order is cash on delivery however, this order has already left the warehouse. Once order has already left the warehouse we can not cancel the order from our end as the order is no longer with us to cancel, but as you mentioned you wish to cancel this as well. Please simply refuse the order when courier call you to arrange the delivery.<br><br>Also, you can go ahead and place a new order for the same item if you prefer and we would advise not to cancel the order if you wish to receive the item.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We hope this clarifies any confusion and have a great day! Stay Safe!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3320346