Subject: New Reply Received - Re: Your products are on the way
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 06 Nov 2021 04:20:09 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Hi,</div>
<div><br></div>
<div>In this case, please cancel the both orders.</div>
<div><br></div>
<div>Otherwise, you can revert the one that has been paid by the credit card so I don’t need to pay upon delivery.</div>
<div><br></div>
<div>Thanks!<br><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 6 Nov 2021, at 7:15 AM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Sheng,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr">
<div><br style="box-sizing: border-box"></div>
<div>We sincerely apologize for any inconvenience caused, </div>
<div><br style="box-sizing: border-box"></div>
<div dir="ltr">We can understand your frustration regarding the same but the paid order has been canceled and refunded as we can't cancel the COD order.</div>
<div dir="ltr">Regarding the cancellation of order ID 8111153323, you can refuse the shipment when the team contacts you for the delivery and make a new order using your credit card.</div>
<div dir="ltr">​<br>
</div>
<div><br style="box-sizing: border-box"></div>
<div>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
<div><br style="box-sizing: border-box"></div>
<div>We request you to please allow us some time so we can work on this and do the needful.</div>
<div><br style="box-sizing: border-box"></div>
<div>We appreciate your patience.</div>
<div><br style="box-sizing: border-box"></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3320346