Subject: Ticket Assigned - Conversation with fardeen khalid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Nov 2021 11:37:17 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fardeen khalid fardeen khalid                    Bot:  Hi again! Bot:  Please enter your name Customer:  fardeen khalid Bot:  Hi Fardeen Khalid ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by car
 d - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:37 PM, 27th Oct                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           05:38 PM, 27th Oct                     fardeen khalid                    9505098093           05:39 PM, 27th Oct                     fardeen khalid                    order no.... almost one month... no refunded           05:39 PM, 27th Oct                   Aya                   Thank you for sharing the order details. Please allo
 w me a moment to check this for you.           05:39 PM, 27th Oct                   Aya                    We have checked and we would like to inform you that our courier team contacted on (971554045613) and delivered the order on (9/28/21 3:59 PM).           05:42 PM, 27th Oct                     fardeen khalid                    they took it back next day           05:43 PM, 27th Oct                     fardeen khalid                    faulty item           05:43 PM, 27th Oct                   Aya                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned team, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           05:44 PM, 27th Oct                   Aya                   you will be contacted on this email :  [email-masked]           05:44 PM, 27th Oct                   Aya                   Is there anything
  else may I assist you?           05:44 PM, 27th Oct                     fardeen khalid                    this is 2 ND time I am contacting           05:45 PM, 27th Oct                     fardeen khalid                    after 15 days           05:45 PM, 27th Oct                     fardeen khalid                    after my firstcomplain I received mail for 2 days..... after tht nothin happend           05:46 PM, 27th Oct                   Aya                   Make sure that any problem you face when shopping with us will be resolved in a way that makes you satisfied, your happiness and comfort are important to us.           05:47 PM, 27th Oct                   Aya                   Is there anything else may I assist you?           05:51 PM, 27th Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:55 PM, 27th Oct                                          View conversation in Freshchat h
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