Subject: Ticket Assigned - Conversation with abeer mahmoud
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 04 Nov 2021 02:03:55 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abeer mahmoud abeer mahmoud                    Bot:  Hi again! Bot:  Please enter your name Customer:  abeer mahmoud Bot:  Hi Abeer Mahmoud ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:22 PM, 31st Oct                     abeer mahmoud                    Okay           04:23 PM, 31st Oct                     abeer mahmoud                    I requested a return no 1001499055 for order 2104390264 but the courier company contacted me first since Wednesday and told me one of the couriers will come pick it up but no one did and now they told me they can’t take it because they canceled the shipment no and I have to contact you again to send another request with another shipment no           04:27 PM, 31st Oct                     abeer mahmoud                    Very bad experience with this company, can you please help?           04:28 PM, 31st Oct                   ASALAH                   Hi    ,Thank you for contacting us. My name is ASALAH , I will be happy to assist you.           04:31 PM, 31st Oct                     abeer mahmoud                    Great thank you           04:31 PM, 31st Oct                   ASALAH                   Please provide us with the order number so that we can serve you to the fullest           04:33 PM, 31st Oct                     abeer mahmoud                    I used to deal with Aramex they were great and very professional unlike this bosta company           04:33 PM, 31st Oct                     abeer mahmoud                    2104390264           04:33 PM, 31st Oct                     abeer mahmoud                    I’m in Egypt           04:34 PM, 31st Oct                   ASALAH                   moments please           04:35 PM, 31st Oct                     abeer mahmoud                    Tyt           04:35 PM, 31st Oct                     abeer mahmoud                    R u still here?           04:41 PM, 31st Oct                     abeer mahmoud                    ?           04:45 PM, 31st Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:47 PM, 31st Oct                     abeer mahmoud                    Tyt           04:48 PM, 31st Oct                   Aya                   We have checked and we would like to inform you that our courier team contacted on (201010977222) and delivered the order on (Oct 25 04:45 PM).  We request you to please check with your security, family members and neighbours regarding your order.           04:53 PM, 31st Oct                   Aya                   Is there anything else may I assist you?           04:53 PM, 31st Oct                     abeer mahmoud                    I received the order           04:54 PM, 31st Oct                     abeer mahmoud                    I requested to return a few items           04:54 PM, 31st Oct                     abeer mahmoud                    The courier company contacted me to pick it up last Wednesday           04:55 PM, 31st Oct                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:57 PM, 31st Oct                   Aya                   After checking the status of the order number 2104390264 and tracking the return request according to the tracking number (1397047), it turns out that the shipping partner tried to contact you several times on the number (201010977222 ), but it did not work as the return request was canceled.           04:58 PM, 31st Oct                     abeer mahmoud                    Now I checked the shipment no on their website they canceled the pick up, their courier claimed that I postponed it every time           04:59 PM, 31st Oct                     abeer mahmoud                    That didn’t happen           04:59 PM, 31st Oct                     abeer mahmoud                    I contact them multiple times since Thursday when nobody showed up           05:00 PM, 31st Oct                     abeer mahmoud                    Now they told me to contact you to give me another shipment no so they can pick it up           05:00 PM, 31st Oct                     abeer mahmoud                    Is there any other company you are dealing with?           05:01 PM, 31st Oct                   Aya                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned team, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           05:02 PM, 31st Oct                   Aya                   We will contact you on your email : [email-masked] as soon as possible.           05:03 PM, 31st Oct                   Aya                   Is there anything else may I assist you?           05:03 PM, 31st Oct                     abeer mahmoud                    No thank you           05:03 PM, 31st Oct                     abeer mahmoud                    Have a nice day           05:03 PM, 31st Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:04 PM, 31st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3294630