Subject: New Reply Received - Complaint for refunds - 3192268
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 29 Oct 2021 08:44:00 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Complaint for refunds - 3192268  Ticket comment <div dir="auto">I have already returned them. </div>
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<div dir="auto">The complaint was raised almost a month ago on phone with your customer agent, then shared with you on email more than two weeks back. And it’s a shame you have not noted any details given to your agents !??</div>
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<div dir="auto">To make it clear, the name of the courier person and his number has been given to you. He has visited my house on 12th September and confirmed face to face that he has picked up all these items. Did you check with delivery /pick up boy? </div>
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<div dir="auto">Moreover this ridiculous courier company Emirates Post assigned by YOU to pick up these items (we did not decide to take their awful services). Hence also It is your responsibility to call them/ his company to verify where did the items go? </div>
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<div dir="auto">Can we get a complete investigation on what was done on these issues!??</div>
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<div dir="auto">Sonam </div>
<div dir="auto">0504896733</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 29 Oct 2021 at 06:40, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Sonam,</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused, <br><br>After we checked with the concerned team we were informed we didn't receive returned items under those orders ( 9694271081, 9693641977, 9693416910) so kindly share the receipt for the return items.<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We appreciate your patience.<br><br><br>Your Friends,<br>The Support Team</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>
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<font color="#ff6666"><b><i>Sonam</i></b></font>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3212231