Subject: New Reply Received - Re: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 27 Oct 2021 05:08:47 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Sb3mfkefladAjmFNQh2Qfg~~/AALN9wA~/RgRjWhJcPVcDc3BjQgphdtzeeGHm8XbeUhpzdXBwb3J0QHNwbGFzaGZhc2hpb25zLmNvbVgEAAAAAQ~~" alt=""></div>
Dear team, <br>
<br>
Thank you for reaching out to Shipa Support. <br>
<br>
Kindly note that the order was closed as it was attempted 5 times and the customer was not available. <br>
<br>
If you require further action or assist, feel free to reply back to this email!<br>
<br>
Best Regards<br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Dania Al-Qadi</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>27/10/2021 5:19 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3215266] - Re: Your products are on the way<br>
 
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<div>Hi Team,</div>

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<div>Subject : Late pick up</div>

<div> </div>

<div>Problem Statement – Late pick up</div>

<div>Order number: 9507074638</div>

<div>Tracking ID: SD003241798</div>

<div>Assistance Required – Need urgent pickup</div>

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<div>Issue Description: the customer has initiate his return request in <span dir="ltr"><span dir="ltr" style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400">10/12/21  </span></span>and till now the item/s has/has not been <span dir="ltr">collected.</span> We request you to kindly arrange an urgent <span dir="ltr">collection</span> as the customer complains about the lateness in the <span dir="ltr">collection.</span>
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<div dir="ltr">Warm Regards!</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 24 Oct at 7:08 AM <span class="separator">, Splash &lt;[email-masked]&gt; wrote: </span>

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<div><span class="separator">Hi Team,</span></div>

<div> </div>

<div><span class="separator">Subject : Late pick up</span></div>

<div> </div>

<div><span class="separator">Problem Statement – Late pick up</span></div>

<div><span class="separator">Order number: 9507074638</span></div>

<div><span class="separator">Tracking ID: SD003241798</span></div>

<div><span class="separator">Assistance Required – Need urgent pickup</span></div>

<div>
<div><span class="separator">Issue Description: the customer has initiate his return request in <span dir="ltr"><span dir="ltr" style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400">10/12/21  </span></span>and till now the item/s has/has not been <span dir="ltr">collected.</span> We request you to kindly arrange an urgent <span dir="ltr">collection</span> as the customer complains about the lateness in the <span dir="ltr">collection.</span> </span></div>
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<div dir="ltr"><span class="separator">Warm Regards!</span></div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Thu, 21 Oct at 1:51 PM <span class="separator">, Splash &lt;[email-masked]&gt; wrote: </span></span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<div><span class="separator"><span class="separator">Hi Team,</span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">Subject : Late pick up</span></span></div>

<div> </div>

<div><span class="separator"><span class="separator">Problem Statement – Late pick up</span></span></div>

<div><span class="separator"><span class="separator">Order number: 9507074638</span></span></div>

<div><span class="separator"><span class="separator">Tracking ID: SD003241798</span></span></div>

<div><span class="separator"><span class="separator">Assistance Required – Need urgent pickup</span></span></div>

<div>
<div><span class="separator"><span class="separator">Issue Description: the customer has initiate his return request in <span dir="ltr"><span dir="ltr" style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px;font-style:normal;font-weight:400">10/12/21  </span></span>and till now the item/s has/has not been <span dir="ltr">collected.</span> We request you to kindly arrange an urgent <span dir="ltr">collection</span> as the customer complains about the lateness in the <span dir="ltr">collection.</span> </span></span></div>
</div>

<div><span class="separator"><span class="separator">Warm Regards!</span></span></div>

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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/lsogP-sXxgDAq1exk-avkQ~~/AALN9wA~/RgRjWhJcPlcDc3BjQgphdtzeeGHm8XbeUhpzdXBwb3J0QHNwbGFzaGZhc2hpb25zLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3215266