Subject: New Reply Received - order not received
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 22 Oct 2021 13:14:01 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  order not received  Ticket comment <div class="zd-comment">
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<div>Dear Partner,</div>
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<div>Any updates regarding the previous request?</div>
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<div>Regards,</div>
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<div>Ahmed Mutaz</div>
<div>tabby | Customer Experience Team</div>
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<br><var style="color:#FFFFFF;display:none !important;font-size:1px"> Conversation ID: 7ddee866-2378-11ec-b7f7-02f88f6c58c8 e988faa5-3339-11ec-8306-69e3f25cc19f a1e49f1</var><span class="zendesk_quoted"></span>
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<div>On Tue, October 12 at 11:12, Christinne Francisco  wrote:</div>
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<div>Hi Partner,</div>

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<div>Can you contact the customer directly through:</div>

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<div>Email: [email-masked]</div>

<div>Phone number: +971507542331</div>

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<div>The issue is still not resolved as customer is asking for a proof that we can't provide on our end that she used tabby and not cod.</div>

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<div>Regards,</div>

<div>Christinne</div>

<div>tabby customer experience team</div>

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<span class="zendesk_quoted">On Tue, October 12 at 11:04, Support  wrote:<blockquote style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="zd-comment">

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<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71);  font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;    text-decoration-style: initial; text-decoration-color: initial">Hi Shabana,<br style="box-sizing: border-box"><br style="box-sizing: border-box">Thank you for getting in touch us. <br style="box-sizing: border-box"><br style="box-sizing: border-box">With reference to order # 9690677601.</div>

<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71);  font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;    text-decoration-style: initial; text-decoration-color: initial">​<br style="box-sizing: border-box">

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<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71);  font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;    text-decoration-style: initial; text-decoration-color: initial">We apologize for the inconvenience caused.<br style="box-sizing: border-box"><br style="box-sizing: border-box">We would like to inform that as we can see that the customer have collected his/her order on 07 Oct, 2021.<br style="box-sizing: border-box"><br style="box-sizing: border-box">Hope you like it!<br style="box-sizing: border-box"><br style="box-sizing: border-box">Feel free to reach out to us if you need any further assistance.<br style="box-sizing: border-box"><br style="box-sizing: border-box">Your friends,<br style="box-sizing: border-box">The Support Team</div>

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  </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3174523