Subject: Ticket Assigned - need escalation - Changing Order Status to add Shukran Points
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Oct 2021 02:14:03 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - Changing Order Status to add Shukran Points maha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maha Bot:  Hi Maha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8104399375 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96555696877            01:23 AM, 19th Oct                   Mazen                   Hi Maha, thank you for contacting us. This's Mazen  We would be happy to help you.           01:24 AM, 19th Oct                   Mazen                   How may i help you?           01:24 AM, 19th Oct                     maha                    Hello mazen           01:24 AM, 19th Oct                     maha                    I have three orders that have been delivered, yet their status is still processing, therefore their Shukran points are not counted           01:25 AM, 19th Oct                     maha                    8104399375           01:25 AM, 19th Oct                     maha                    8105797668           01:26 AM, 19th Oct                     maha                    8105807153           01:26 AM, 19th Oct                     maha                    ?           01:27 AM, 19th Oct                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           01:28 AM, 19th Oct                     maha                    Ok           01:28 AM, 19th Oct                   Mazen                   You have 218.0 point in your account which you can use anytime and you have 1636.0 point are pending point and they will be added after 14 days from the day of delivery           01:33 AM, 19th Oct                   Mazen                   Kindly note that even though the status has not changed to delivered, but we we already added Shukran point to you account.           01:33 AM, 19th Oct                   Mazen                   Do you have any other inquiries that we can help with?           01:33 AM, 19th Oct                     maha                    Can’t you request the IT team to change the order status?           01:34 AM, 19th Oct                   Mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:35 AM, 19th Oct                   Mazen                   Do you have any other inquiries that we can help with?           01:35 AM, 19th Oct                     maha                    No thank you           01:35 AM, 19th Oct                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           01:35 AM, 19th Oct                     maha                    U too           01:36 AM, 19th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3243300