Subject: Re: On validation cancelled 8269730161
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Thu, 21 Oct 2021 01:34:01 -0700 (MST)

Hi Shababe, 

Please assist to check regarding below drop payment case and refund. Bank statement attached for the deduction and transaction id is: 116470034971. Unable to create hybris ticket for this order, error attached. 

Kindly look into this and assist to close. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, October 19, 2021 12:18:26 PM 
Subject: On validation cancelled 8269730161 

Hi Team, 

Problem statement :On validation canceled 
Order number: 8269730161 
Order Created: Jun 13, 2021 
Amount: KWD23.67 

The customer still claiming he got a deduction and refund not processed yet, and we are not able to crate hybris ticket for the same. 

Regards,