Subject: RE: Return approval 8285761127
From: Tejinder Singh <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>, Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 20 Oct 2021 04:14:13 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Yes wrong color was delivered to the customer while delivery due to user mistake but we replace the item with correct color code.

Regards,
Tejinder Singh.

From: Apoorv Joshi
Sent: Wednesday, October 20, 2021 5:14 AM
To: Mohamed Shabaz Khan <[email-masked]>
Cc: Murugapandian Mani <[email-masked]>; Tejinder Singh <[email-masked]>; Reddy Prasad <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Return approval 8285761127

External email sender, please take precaution.
Dear Shabaz,

Please advise if any update on this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
To: "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 13, 2021 4:30:43 PM
Subject: RE: Return approval  8285761127

Hi Mani/ Tejinder,

Can you please check how the wrong item was delivered to the customer?

Customers ordered item# - 162661203 - Thimble Ottoman with storage – Pink but received item# - 162661204 - Thimble Ottoman with storage – Yellow.

Please check and confirm ASAP as customer raised a return request on 18th Aug and we still have not able to resolve it.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 13, 2021 1:24 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return approval 8285761127

External email sender, please take precaution.
Dear Shabaz,

Problem Statement:  WWD Wrong Color

Order Date : Aug 8, 2021
Order ID:  8285761127
Tracking ID: N/A
Item ID: 162661203

Assistance Required: Wrong color received
Issue Description: Customer emailed us informing that she received the item on Aug 18, 2021 but the item which they recieved is wrong color, customer also provided us the picture of the wrong color item. She order Pink but received green one.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. Image attached and child ticket also raised to warehouse 2 months ago under child ticket - 2997975 but no update from them.

Please assist to arrange replacement or return here with customer and also please get the customer contacted to do the needful.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 13, 2021 7:39:12 AM
Subject: Re: Return approval  8285761127

Hi Apoorv ,

There are two child ticket

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 8:08:30 PM
Subject: Re: Return approval  8285761127

escalate it via child ticket to hc kw escalation group directly along with images.

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 9:46:06 AM
Subject: Return approval  8285761127

Hi Team,

Problem Statement:  WWD Wrong Color(Return approval )

Order Date : Aug 8, 2021
Order ID:  8285761127
Tracking ID: N/A
Item ID: 162661203
Amount : KWD33.73
Assistance Required: The wrong color received
Issue Description: The customer emailed us informing us that she received the item on Aug 18, 2021, but the item which they received is the wrong color, the customer also provided us a picture of the wrong color item. She order Pink but received a green one.
Now the customer is asking for a return and refund/ exchange of the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not.

Regards,

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com