Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Oct 2021 11:19:36 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Here is my statement from the respective dates and I have not received any amount. <div dir="auto">Here js the proof. Now kindly process the payment as soon as possible. How you resolve it is yoir business. You cannot keep coming and saying to the customer, that we have payed you but someone in the middle is not processing it. That is your incapability which is absolutely unacceptable and unprofessional. </div>
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<div>On Thu, 14 Oct 2021, 6:49 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Atilla,<br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order:6334394017 Please note that the refund has been processed successfully from our side for the amount (122.83) on 8/14/21, however, due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
<div dir="ltr">​Please check your bank account if you didn't receive it provide us with a bank statement start from 8/14/21 till 10/14/2021 <br>
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<div>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3011262