Subject: New Reply Received - Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Oct 2021 10:12:17 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Refund  Ticket comment <div dir="auto">Dear centrepoint team,<div dir="auto">Attached below are the screenshot of my bank statement as asked. </div>
<div dir="auto">STC Pay is an electronic bank therefore they aren't sending electronic statement separately eventhough I asked them as you can see on the chat you can see.</div>
<div dir="auto">Now kindly send my refund as I'm tired of waiting. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 13 Oct 2021, 12:08 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Naeem ,<br><br>Thank you for reaching out to us.<br><br>We apologize for the inconvenience that has happened.<br><br>Regarding the order: (6350252102) and (6350311391) Please note that the refund has been processed successfully from our side on <strong>9/22/2</strong>1 for the amount (SAR86.00)and (SAR80.70) however due to some concerns with the payment vendor, the refund has been rejected.<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<strong>The amount is supposed to be refunded  so kindly check your bank account if you didn't receive it provide us a bank statement start from 9/22/21 to 10/13/2021</strong><br><br>​<br><br>Feel free to reach out to us for any further assistance.<br><br>Your Friends<br>The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043266786896'>IMG-20211013-WA0003.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043266786897'>IMG-20211013-WA0004.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3207732