Subject: Re: Return approval 8285761127
From: Mohammad Musaed <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 12 Oct 2021 19:09:12 -0700 (MST)

Hi Apoorv , 

There are two child ticket 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mohammad Musaed" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, October 12, 2021 8:08:30 PM 
Subject: Re: Return approval 8285761127 

escalate it via child ticket to hc kw escalation group directly along with images. 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, October 12, 2021 9:46:06 AM 
Subject: Return approval 8285761127 

Hi Team, 

Problem Statement: WWD Wrong Color(Return approval ) 

Order Date : Aug 8, 2021 
Order ID: 8285761127 
Tracking ID: N/A 
Item ID: 162661203 
Amount : KWD33.73 
Assistance Required: The wrong color received 
Issue Description: The customer emailed us informing us that she received the item on Aug 18, 2021, but the item which they received is the wrong color, the customer also provided us a picture of the wrong color item. She order Pink but received a green one. 
Now the customer is asking for a return and refund/ exchange of the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not. 

Regards,