Subject: New Reply Received - TOP URGENT ACTION ON SIGHT ***Order no 8106717939
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 12 Oct 2021 05:15:52 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  TOP URGENT ACTION ON SIGHT ***Order no 8106717939  Ticket comment <div>
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How come replacement is not available when there is new item for sale on the website . Why do you guys treat customers this way. It’s a very very bad customer service and I will report this to your head office how you are sending broken items from the warehouse
 and damaging the company reputation and refusing to replace the item . Please forward this mail to your e-commerce manager else I will have to escalate this issue</div>
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<div>From: Homecentre &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, October 12, 2021 6:45:47 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3210724] - TOP URGENT ACTION ON SIGHT ***Order no 8106717939
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<div dir="ltr">Hi Needa ,<br>
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Thank you for reaching out to us and allowing us to serve you.<br>
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We sincerely apologize for any inconvenience caused, <br>
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Kindly note: After collecting the item, the refund will be processed within 3-4 days. Replacing is not available for this item, only return and refund.<br>
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<div dir="ltr">Thank you for shopping with us, and have a great day! Stay Safe!<br>
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We appreciate your patience.<br>
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Your Friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3210724