Subject: New Reply Received - Exchange item
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 07 Oct 2021 08:30:05 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Exchange item   Ticket comment <div>
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<div style="direction: ltr">As we were informed by the concerned team they tried much time to contact you for replacing the item but you always doing requests postponed for a different reason
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<div style="direction: ltr">My response: that is not true and no one called me and asked for replacement and i postponed .
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<div style="direction: ltr">This is really disappointing and not accepyat a<span id="ms-outlook-ios-cursor"></span>ll .
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<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div>From: Homecentre &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, October 7, 2021 7:28:54 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3104542] - Exchange item
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<div dir="ltr">Hi Arch,<br>
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Thank you for shopping with us.<br>
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We sincerely apologies for the inconvenience caused to you.<br>
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We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it.
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<div dir="ltr">As we were informed by the concerned team they tried much time to contact you for replacing the item but you always doing requests postponed for a different reason <br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3104542