Subject: New Reply Received - Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 07 Oct 2021 05:04:01 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto">Please i need a number to contact to finish once for all this issue!!!</div>
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<div dir="auto">I picked the items online, paid , the first payment was not successful i paid again and it was successful, as mentioned  if i didn’t pick up the order before 23 september the order will be canceled and i refunded, i had to travel to lebanon from 19 september till 2nd of october I couldn’t pick the order</div>
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<div dir="auto">How many times i have to repeat this and in what language should i do it so it will be clear for you</div>
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<div dir="auto">Check your cameras your system the signature of the person who took it should i tell you what to do?!!! Check when it was taken is it too hard to track an order!?!??</div>
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<div dir="auto">Please i need a number for a smart person from your support team so i can re explain what i have been explaining hoping someone will understand </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 7 Oct 2021 at 7:39 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Rachel ,<br><br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6350134909) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6350134900).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Please the placed order 6350134900 has been collected successfully.<br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for shopping with us and have a great day! Stay Safe!</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3171456