Subject: New Reply Received - Missing item
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 09:22:08 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Missing item  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/4MdAkFxldFNHhSeHCFr6Ww~~/AALN9wA~/RgRjPUy-PVcDc3BjQgphWz4ZXGFdu9bXUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~" alt=""></div>
<div>Dear Team,  <br>
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Allow us to check further and revert back to you at the earliest possible.<br>
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Best regards, <br>
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<span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>5/10/2021 9:43 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; EMP561 Sajeda Alghneimin ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#3165117] Missing item<br>
 
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<div>There is a new comment in the ticket submitted by Ijory.su to HelpCPSA</div>
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Comment added by : Akshay Berry<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM6874FB78770A48F38D6541B4D379DE59" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a> <a href="mailto:[email-masked]" id="OWAAM2F18BD1B70A448E0A734D1306BB9DF7B" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Numan Ali</span></a> <a href="mailto:[email-masked]" id="OWAAM65235F41FE48434792BED8EA347E242C" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>.</div>

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<div class="MsoNormal">Need assistance for delivery of the below shipment as customer claims she did not receive the item yet.</div>

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<div class="MsoNormal"><img height="38" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NDAzMTc1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xqfZZUSc_vsH4REuesIfQBq0x-i6TKAZ3CsUV4v6stg" style="width:12.7166in;height:0.3916in" width="1221"></div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, October 4, 2021 9:35 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3165117] - Missing item</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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The consignee meant the missing items inside the box. We have delivered the two boxes closed in the same way we received them from your side.<br>
Please check between you and the consignee.<br>
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Best regards </span></div>

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<span class="labelnamesf"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cdd462283afc04f86700c08d986f8a928%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689224813007795%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=6edi33j51MM03wHWp%2FWzF7KiGg3TnRWib0YNYyBKWW8%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NDAzMTc1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2TUmpOuyWubEv67zfUi7m6b1NwSiQKNrE9_E6X-wpvY" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cdd462283afc04f86700c08d986f8a928%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689224813017793%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=m%2BRwEvWgJ%2FwAVj4FzJvBcT4oPIz4DJv5dsGWLZY6wfE%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>4/10/2021 6:48 AM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3165117] - Missing item<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date : Sep 24, 2021<br>
Order ID: 6354411575<br>
Tracking ID: SD003059923</span></div>

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<span style="font-size:10.5pt;font-family:'-apple-system'">Assistance Required: Need a missing item</span>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Issue Description: The customer placed an order for 12 items but as per the customer she has only received 11 items, Under the consignment details we can see that all 12 items have been shipped from our side. The order container was 2<br>
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The missing item is 163121669 - Giggles - Giggles Natura Folding Bed<br>
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Regards,</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Fri, 1 Oct at 1:34 PM <span class="separator">, Landmark Group &lt;[email-masked]&gt; wrote: </span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement: Missing items</span><br>
<span class="separator">Order Date : Sep 24, 2021</span><br>
<span class="separator">Order ID: 6354411575</span><br>
<span class="separator">Tracking ID: SD003059923</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Assistance Required: Need missing item</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Issue Description: Customer placed order for 12 items but as per the customer she has only received 11 items, Under the consignment details we can see that all 12 items has been shipped from our side.</span><br>
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<span class="separator">The missing item is 163121669 - Giggles - Giggles Natura Folding Bed</span><br>
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<span class="separator">Regards,</span><br>
<span class="separator">Ebrahim Hageb</span></span>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3165117:1125156</span>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3165117