Subject: New Reply Received - Missing item
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 04 Oct 2021 05:34:40 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Missing item  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/AYF63ydBNRcXU3sRPUCU2Q~~/AALN9wA~/RgRjO8XtPVcDc3BjQgphUW2SWmHmBcP5UipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~" alt=""></div>
Dear All,<br>
<br>
The consignee meant the missing items inside the box. We have delivered the two boxes closed in the same way we received them from your side.<br>
Please check between you and the consignee.<br>
<br>
Best regards
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>4/10/2021 6:48 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3165117] - Missing item<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Missing items<br>
Order Date : Sep 24, 2021<br>
Order ID: 6354411575<br>
Tracking ID: SD003059923</div>

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Assistance Required: Need a missing item</div>

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Issue Description: The customer placed an order for 12 items but as per the customer she has only received 11 items, Under the consignment details we can see that all 12 items have been shipped from our side. The order container was 2<br>
<br>
The missing item is 163121669 - Giggles - Giggles Natura Folding Bed<br>
<br>
Regards,</div>

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<blockquote class="freshdesk_quote">On Fri, 1 Oct at 1:34 PM <span class="separator">, Landmark Group &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,<br>
<br>
Problem Statement: Missing items<br>
Order Date : Sep 24, 2021<br>
Order ID: 6354411575<br>
Tracking ID: SD003059923</span></div>

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<span class="separator">Assistance Required: Need missing item</span>
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<span class="separator">Issue Description: Customer placed order for 12 items but as per the customer she has only received 11 items, Under the consignment details we can see that all 12 items has been shipped from our side.<br>
<br>
The missing item is 163121669 - Giggles - Giggles Natura Folding Bed<br>
<br>
Regards,<br>
Ebrahim Hageb</span>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/tku7bqyxaViZK9Reyf9VNg~~/AALN9wA~/RgRjO8XtPlcDc3BjQgphUW2SWmHmBcP5UipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3165117