Subject: New Reply Received - Missing item
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 02 Oct 2021 08:06:59 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Missing item  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/qw9TJVSR1XFsgEm8aXaz_Q~~/AALN9wA~/RgRjOUahPVcDc3BjQgphUSETWGHuFaLpUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~" alt=""></div>
Dear All,<br>
<br>
Kindly confirm how many boxes were dispatched from your end and how many were received b the customer.<br>
<br>
Kind regards,.
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<br>
<span class="labelnormal"><span class="labelname_sf">Amro Hmidat</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/10/2021 10:08 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3165117] - Missing item<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Missing items<br>
Order Date : Sep 24, 2021<br>
Order ID: 6354411575<br>
Tracking ID: SD003059923</div>

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Assistance Required: Need missing item</div>

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Issue Description: Customer placed order for 12 items but as per the customer she has only received 11 items, Under the consignment details we can see that all 12 items has been shipped from our side.<br>
<br>
The missing item is 163121669 - Giggles - Giggles Natura Folding Bed<br>
<br>
Regards,</div>

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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/LYwBkLd5KDPhqu95xTr8uw~~/AALN9wA~/RgRjOUahPlcDc3BjQgphUSETWGHuFaLpUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3165117