Subject: New Reply Received - Return & Refund Assistance - Order # 9503556020 Juniors Fitted Sheet and Juniors Mattress
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 29 Sep 2021 05:23:06 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Return & Refund Assistance - Order # 9503556020 Juniors Fitted Sheet and Juniors Mattress  Ticket comment <div>Dear Team,</div>
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<div>This is so unexpected and unacceptable. After all my communication on the same day of delivery of theses products on 23 Sep 2021. I was assured that it will be all collected and FYI, it were never been opened and touched by hand. See again the attached photos. My God!</div>
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<div>I was informed by your service center that the initial purchase of mattress that I wanted to return is the size for my juniors size baby crib, that’s why i bought it. Haven’t you understand and consider this scenario. I did not buy it without the guid of Babyshop. I bought it by trusting you.</div>
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<div>After so many calls from 23rd Sep I was assured that pick up of my returns were arranged. Then I bought again the new mattress on your shop online with FULL TRUST! To the actual size I assumed should fit in my crib. See my order history for your reference.</div>
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<div>I just gave birth 2 days back, and this stress that you are giving me is not helping.</div>
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<div>Please, Please, Please be human for me at least this time! Take the bed and the fitted sheet for God’s sake. If not, I will bring those to the stores and if you will not refund it. It’s up to your conscience. These products have no use on us.</div>
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<div>Call me in at least as a professional way to handle this customer service/satisfaction.</div>
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<div>Beula 0509827983</div>
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<div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sep 28, 2021, at 7:19 AM, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr">Hi Beauladm,</div>
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<br>We apologize for the inconvenience caused.</div>
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<div>We understand you are facing any issue with the item you recently purchased from our website. Unfortunately, the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
<div> As per the policy, products sold on our website and on our</div>
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<div> stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell them again to the customer.</div>
<div>Please refer to the below link for any further information on non-returnable items:</div>
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<a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer" dir="ltr"></a><a href="https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#" rel="noreferrer">https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118#</a>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3138962