Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Sep 2021 06:14:53 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto">Disappointed </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Sep 23, 2021, 9:07 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Hi Ali ,</div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>
<div style="box-sizing:border-box;word-break:break-word;margin-bottom:0.0001pt"></div>
<div style="box-sizing:border-box;word-break:break-word;margin-bottom:0.0001pt"><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px"><br style="box-sizing:border-box"></span></div>
<div style="box-sizing:border-box;word-break:break-word;margin-bottom:0.0001pt"><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px">We apologize for the inconvenience caused.</span></div>
<div style="box-sizing:border-box;word-break:break-word;margin-bottom:0.0001pt"><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px"><br style="box-sizing:border-box"></span></div>
<div style="box-sizing:border-box;word-break:break-word"><span rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</span></div>
<div style="box-sizing:border-box;word-break:break-word"><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px"><br style="box-sizing:border-box"></span></div>
<div style="box-sizing:border-box;word-break:break-word"><span dir="ltr" rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> As per the policy,  products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</span></div>
<div style="box-sizing:border-box;word-break:break-word"><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px"><br style="box-sizing:border-box"></span></div>
<div style="box-sizing:border-box;word-break:break-word"><span rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </span></div>
<div style="box-sizing:border-box;word-break:break-word"><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px"><br style="box-sizing:border-box"></span></div>
<div style="box-sizing:border-box;word-break:break-word"><span rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Please refer to the below link for any further information on non-returnable items:</span></div>
<div style="box-sizing:border-box;word-break:break-word">
<span rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer" style="box-sizing:border-box;background-color:transparent;color:rgb(44,92,197);text-decoration:none;word-break:break-word" target="_blank">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a></span><br style="box-sizing:border-box">
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<div style="box-sizing:border-box;word-break:break-word"><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px"><br style="box-sizing:border-box"></span></div>
<div style="box-sizing:border-box;word-break:break-word"><span rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation.</span></div>
<div style="box-sizing:border-box;word-break:break-word"><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word;font-size:14px"><br style="box-sizing:border-box"></span></div>
<div style="box-sizing:border-box;word-break:break-word"><span rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div style="box-sizing:border-box;word-break:break-word"><span dir="ltr" rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3123198