Subject: Ticket Assigned - Failed order
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 04:48:37 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Failed order  Good evening, 
This is regarding order #8103228426
It says that you failed to process the order, but the amount was already deducted. Do I get a refund or should I ignore the last email?
Thank you. 
 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3125318