Subject: New Reply Received - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Sep 2021 07:16:36 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  refund  Ticket comment <div dir="ltr">Dear Support  team ,<div>                 Same mail am  received one month back as they mentioned wait for 3 weeks.after mentioned period over then  i check my bank account and amount still  not credit . I received same mail before 18.9.21</div>
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<div>regards,</div>
<div>Nawaz.I</div>
<div>555432367</div>
</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Sep 14, 2021 at 5:25 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi nawaz i,</div></div>
<div dir="ltr">
<div dir="ltr"><br></div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6333466653. Please note that the refund has been processed successfully from our side for the amount (SAR95.00), however due to some concerns with the payment vendor (MADA, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2995824