Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 07 Sep 2021 16:23:43 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Can you please explain what is the issue for the return for not being processed? Because it's just a matter of return and collection. I don't understand why is it this complicated.</div>
<div dir="auto"><br></div>
<div dir="auto">And can't the 14 days return policy at the store waived in this case as there was an issue from your end regarding the return process which made it late. </div>
<div dir="auto"><br></div>
<div dir="auto">Awaiting your reply soon. </div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Sep 6, 2021, 11:20 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Farheen,<br><br>Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We owuld like to inform you that the store accepts a return with in 14 days days of the collection or delivery.</div>
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<div dir="ltr">We have forwarded your issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3010002