Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Sep 2021 15:22:42 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team</div>
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<div class="MsoNormal">Please note below RVP status is showing as end , Due to that am not able to assign this RVP to driver . Kindly move this RVP to RVP assign option in FAREYE  , so that we will assign to driver and collect the shipment .
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<div class="MsoNormal">Reason why this shipment is not collected earlier is  customer living out of Riyadh , So unable to collect the shipment from customer . Now customer confirmed that he is back in Riyadh city . 
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<div class="MsoNormal"><img width="763" height="165" style="width:7.9479in;height:1.7187in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NDk5MDQyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FaIOzYC0KcSxEpzfanWaeGFxyV-DFCFVB5ii56BPmyU"></div>
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<div class="MsoNormal">Thanks</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, September 6, 2021 1:02 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Olm Riyadh &lt;[email-masked]&gt;; Bm olmriyadh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mohd. Jamal Akhtar &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2940382] - Returns</div>
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<div class="MsoNormal">Reminder for the collection.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 2, 2021 6:03 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Olm Riyadh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bm olmriyadh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohd. Jamal Akhtar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2940382] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAMBDE2113332A84596BB30605AD5FA4B00" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Olm Riyadh</span></a>
<a id="OWAAMA62AA9974782467192FC8313C535BB29" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bm olmriyadh</span></a>,</div>
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<div class="MsoNormal">Need your revert and action on this case.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 30, 2021 5:49 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Olm Riyadh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bm olmriyadh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohd. Jamal Akhtar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2940382] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM90B19B2C92FE48AE850E15756983784E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Olm Riyadh</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bm olmriyadh</span></a>,</div>
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<div class="MsoNormal">Still pending.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, August 24, 2021 4:24 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Olm Riyadh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohd. Jamal Akhtar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2940382] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM5F6931E7A12A47838481352FB69848B5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Olm Riyadh</span></a>,</div>
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<div class="MsoNormal">2<sup>nd</sup> reminder for the collection.</div>
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<div class="MsoNormal">AWB : RP0727211000238</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 16, 2021 5:16 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Olm Riyadh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohd. Jamal Akhtar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2940382] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM7C93B9394100498B8AA25E114273E166" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Olm Riyadh</span></a>,</div>
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<div class="MsoNormal">Reminder for the collection.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 9, 2021 12:00 PM<br>
<b>To:</b> Olm Riyadh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohd. Jamal Akhtar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2940382] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:Late Collection<br>
Order Date : Jul 19, 2021<br>
Order ID: 6330989502<br>
Tracking ID: RP0727211000238<br>
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Assistance Required: Need Urgent Collection</span></div>
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Issue Description: The return request was created on 7/27/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Ebrahim Hageb</span></div>
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