Subject: Ticket Assigned - Complaint regarding Alcatel IP Camera monitor - Product is not working
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 04 Sep 2021 04:34:10 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Complaint regarding Alcatel IP Camera monitor - Product is not working Dear Team

I would like to raise a complaint regarding a product I bought from you as
seen below Alcatel IP Camera , I was supposed to download the mobile app
for it called Alcatel monitor for IPC-10FX and when I downloaded it , it is
not working so I have contacted App store and the app developer and they
have advised me that this application is discontinued and no more working .

I can't express that it is very disappointing to buy this product from a
big store like Baby shop and I have now travelled back to EG and discovered
that I have wasted my money and it will not work.

My Ask:

Can someone from your aftersale team contact me to help me on this issue?
My contact details in EG is 00201095772770.
Can you check from your side how you can help me to get this monitor
working.
If it is not working can you guide me on what to do ?

Kind regards

*Shaymaa Basiouny*

Regional Assurance HC Business Manager
Mobile: +2(0) 1095772770
PwC Internal ext 7202-7873
Email: [email-masked] <[email-masked]>
PricewaterhouseCoopers
56 Fawzi Moaz Street, Smouha Heights Building, 1st Admin Floor, Unit 3A,
Smouha 21431, Alexandria, Egypt.

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Be well, work well -- take a moment to breathe

---------- Forwarded message ---------
From: Babyshop <[email-masked]>
Date: Sun, Jul 25, 2021 at 1:17 AM
Subject: Your products are on the way
To: Mohamed Ali <[email-masked]>

Order number 9681342956 has been shipped.

<https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
Download our apps now
<https://itunes.apple.com/ae/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
[image:
android icon]
<https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
iPhone
<https://itunes.apple.com/ae/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
Android
<https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>

Clothing
<https://www.babyshopstores.com/ae/en/department/clothing?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
Baby
Gear
<https://www.babyshopstores.com/ae/en/department/babygear?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
Nursery
& Feeding
<https://www.babyshopstores.com/ae/en/department/nurseryandfeeding?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
Toys
<https://www.babyshopstores.com/ae/en/department/toys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
Offers
<https://www.babyshopstores.com/ae/en/mommys-monday?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en>
Your products have been shipped.
Hi Mohamed Ali, your order number is 9681342956
The tracking number is FP072521000734.
<https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP072521000734&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>

Order shipping to
*Mohamed Ali*
shakespeare Circus #1 apartment 018 second mobile number is 00971556047495
Dubai, United Arab Emirates
Mobile: +971 559532216

Payment Method:
*Shaimaa Mohamed*
xxxx xxxx xxxx 3019

*Order Details* Consignment Number: 88888001007820210725

Item

Description

Shipped Quantity
<https://www.babyshopstores.com/ae/en/p/163424870?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
*
BABYSHOP *
* Juniors Solid Round Neck Sleepsuit - Set of 2 *
Color: Yellow
Size: 6-12 mths
1
<https://www.babyshopstores.com/ae/en/p/162127907?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
*
BABYSHOP *
* Ai-NON Bottle Tong *
1
<https://www.babyshopstores.com/ae/en/p/163062307?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
*
BABYSHOP *
* Juniors Graphic Print T-shirt and Full-Length Striped Pyjama Set *
Color: Multicolour
Size: 0-12 mths
1
<https://www.babyshopstores.com/ae/en/p/162358630?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
*
BABYSHOP *
* Juniors Printed Sleeveless Bodysuit - Set of 5 *
Color: Multicolour
Size: 12-18 mths
1
<https://www.babyshopstores.com/ae/en/p/163062393?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
*
BABYSHOP *
* Giggles Graphic Print Long Sleeves T-shirt and Checked Pyjama Set *
Color: Blue
Size: 0-12 mths
1
<https://www.babyshopstores.com/ae/en/p/162323609?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
*
BABYSHOP *
* Alcatel IP Camera *
Color: Multicolour
1
<https://www.babyshopstores.com/ae/en/p/162358619?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en>
*
BABYSHOP *
* Juniors Printed Bodysuit with Snap Button Closure - Set of 5 *
Color: Multicolour
Size: 6-12 mths
1

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