Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 14:53:52 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div>
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Thank you for your kind email , please do close the case. </div>
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Regards, </div>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, August 4, 2021 4:18:48 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Returns
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2780713</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Abdulqader Ahmed : </div>
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<div dir="ltr">Hi Nouf,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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Regarding order number (9664891313), we would like to inform you that we have processed the refund of amount (AED282.60) on (6/7/21 6:12 PM) and the amount will be refunded back to your original payment method within 7- 14 working days. Please check with your
 bank and if you still think the amount was not refunded, please provide us with a stamped bank statement of the period 6/7/21 till 7/7/21.<br>
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We thank you for your understanding and cooperation. <br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2780713