Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Jul 2021 12:35:19 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div><br></div>
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<div>From: <strong class="gmail_sendername" dir="auto">Muneera Aldhumair</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Tue, 8 Jun 2021 at 9:26 PM<br>Subject: Re: [#2662318] - Re: Sorry, we had to cancel your order.<br>To: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div dir="auto">My first order was placed on may 30, and cancelled on june 2nd. </div>
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<div dir="auto">Then i have ordered the same order on june 2nd after that u cancelled the first on and I received it on june 6. </div>
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<div dir="auto">So the payment of the first order wasn't refunded on my bank account and this attachment shows my payment method and the transaction number.</div>
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<div dir="auto">And it's been over a month and the refund wasn't made yet!! Where shall i make a statement cuz no one is answering the phone !!!!!!!  <br><div dir="auto"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzOTM4NDE3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qReBW74tK7IOf_84EPQ0t0o1Ez6oAkOEQH_X6E0L3Lk" style="width:462px;max-width:100%"></div> </div>
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<div dir="ltr" class="gmail_attr">On Tue, 8 Jun 2021 at 9:09 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Muneera,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you ​</div>
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<div dir="ltr">Kindly note that you have two orders of the same amount KWD4.88 as follows:</div>
<div dir="ltr"> 1- cancelled order No. 8265664601 on 5/30/21 </div>
<div dir="ltr">2- delivered order No 8266532734 on <span style="white-space:pre-wrap" dir="ltr">  </span>6/2/21</div>
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<div dir="ltr">If the amount was deducted two times, Kindly provide us with the following:</div>
<div dir="ltr">-Transaction number.<br>- Authorization number (please contact your bank for availability)<br>- deduction date</div>
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<div dir="ltr">We appreciate your patience.<br><br>your friends,<br>Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2662318