Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 21:05:37 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div>
<div dir="auto">Hi </div>
<div dir="auto"><br></div>
<div dir="auto">Could you explain your trailing  mail below dated June 13 &amp; the latest mail you sent to me </div>
<div dir="auto">There’s conflict between the information you are giving </div>
<div dir="auto"><br></div>
<div dir="auto">If as you are telling that my card deducted with the amount but it’s not transferred to your co account </div>
<div dir="auto">The order amount if it was on hold transaction it should be returned back to my account and it should be reflected on my account within 24 hours but neither that </div>
<div dir="auto">happened nor you didn’t proceed with the refund either </div>
<div dir="auto"><br></div>
<div dir="auto">&amp; once again you can’t cancel order was not billed &amp; completed ???!!!</div>
<div dir="auto"><br></div>
<div dir="auto">Read your trailing emails and explain the information you have given to me that the refund of the order amount will be deposited to my account within 7 to 21 days I think you have sent that email to me not by mistake !!!</div>
<div dir="auto"><br></div>
<div dir="auto">I think there’s conflict between your emails and the information that you are providing </div>
<div dir="auto"><br></div>
<div dir="auto">Please check with the finance department and sort out the issue </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks </div>
<div dir="auto">Medhat </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div>
<br><div class="gmail_quote"></div>
</div>
</div>
<div><div><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 13 Jun 2021 at 2:19 AM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div>
<span>Hi </span><span>Medhat</span><span>,</span>
</div>
<div style="box-sizing:border-box;word-break:break-word">
<div><br></div>
<div style="box-sizing:border-box;word-break:break-word">Thank you for reaching out to us and giving us the opportunity to serve you.<div><br style="box-sizing:border-box"></div>
<div dir="ltr">Regarding order number (8267444326), we would like to inform you that we have processed the refund of amount (KWD2.00) on (6/7/21 3:22 AM and the amount will be refunded back to your original payment method within 7- 21 working days according to the policy of your bank.</div>
<div><br style="box-sizing:border-box"></div>
<div>We thank you for your understanding and cooperation. </div>
<div><br></div>
<div>Feel free to reach out to us if you need any further assistance.</div>
<div><br style="box-sizing:border-box"></div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
</div>
</div></div></div>

	

</div></blockquote>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2680862