Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 13 Jul 2021 11:58:32 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div dir="auto">Hi,</div>
<div dir="auto">How was the order placed then you have canceled it if it’s not completed &amp; my account charged ???!!!</div>
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<div dir="auto">You can’t process the order if I wasn’t complete the purchase using my knet !!!</div>
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<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">Splash</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Tue, 13 Jul 2021 at 6:18 AM<br>Subject: Re: [#2680862] - Re: Sorry, we had to cancel your order.<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<span style="box-sizing:border-box;word-break:break-word">Hi </span><span style="box-sizing:border-box;word-break:break-word">Medhat</span><span style="box-sizing:border-box;word-break:break-word">,</span>
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<div style="box-sizing:border-box;word-break:break-word">Thank you for reaching out to us and giving us the opportunity to serve you.<div style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Regarding the bank statement you provided concerning  order number (8267444326), we can see that you have not been charged for the order and the authorization process of the deduction of the KWD2.00 was not processed because the operation was canceled, which means the amount was not captured by us and you were not charged for the order and thus you were not refunded either. </div>
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<div style="box-sizing:border-box;word-break:break-word">We thank you for your understanding and cooperation. </div>
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<div style="box-sizing:border-box;word-break:break-word">Feel free to reach out to us if you need any further assistance.</div>
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<div style="box-sizing:border-box;word-break:break-word">Your Friends,</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2680862