Subject: Ticket Assigned - Delivery follow up
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 05 Jul 2021 06:50:13 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery follow up I contacted many times to your chat support, agent named mohammed didn’t
reply many times arround 3 to 4 times so I’m escalating him.
My question was if it’s really will be delivered by tomorrow as it shown in
the picture, and when exactly in the morning or evening

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2811658