Subject: New Reply Received - Pick up return
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 22 Jun 2021 02:32:51 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Pick up return  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hello,<br>
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Kindly note that, as requested, I have submitted the address details on Sunday. I am waiting for the items to be collected...so unsure of what you mean..please let me know. Thanks.</div>
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Best Regards,</div>
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Aisha</div>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Monday, 21 June 2021, 11:22<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Pick up return<br>

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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2733438</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Elharith elsiddig : </div>
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<div dir="ltr">Hi Aisha,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification on ([email-masked]) from us containing
 a link. We request you to please click on that link and fill your address and contact details.<br>
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Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.</div>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2733438