Subject: Ticket Assigned - Order #2002497199
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 06:43:14 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Order #2002497199 I placed the order number #2002497199 on 11/6/2021, yet it’s still in the "placed" phase (till 14/6/2021). The expected delivery time is on 15/6/2021. There is an error or unexpected delay in the shipment process. Important note: order number #2002142527 is currently being processed; I received the order on 25/5/2021 and completed a refund process for two items in one of the Max stores on 27/5/2021.
 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2714969