Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 05:35:06 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  My Account  Ticket comment <div class="WordSection1">
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<span style="mso-fareast-language:EN-US">Dear </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammad Tawfik</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks for the mail, I have forwarded copies before .</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>account name :Ruby varghese mariyil </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>account number:27848885, AUB BANK</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please find attached.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Best regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Vijay john</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> Monday, June 14, 2021 4:19 AM<br><b>To:</b> [email-masked]<br><b>Subject:</b> My Account</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 2689495</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammad Tawfik : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Hi Vijay,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>We sincerely apologize for any inconvenience caused, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Please be assured we have not received KWD36.05 from your end. Please check with your bank and provide us with transaction ID if you still think the amount was debited so that we would be able to do the needful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>We appreciate your patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Your Friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>The Support Team</span></div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043229447084'>bank deduction.png</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043229447085'>sms-deduction.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2689495