Subject: New Reply Received - Order number 7468180805 - Complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 02:05:10 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Order number 7468180805 - Complaint  Ticket comment <div dir="auto">Dear Support Team,</div>
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<div dir="auto">Thank you for your response,</div>
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<div dir="auto">Your delivery guy came but it was not fixed to our satisfaction because he went with the two back wheels and assembled them in our my absence,we don’t know how he did it or what he used coz he left the small broken parts that we’re supposed to be put inside the wheels in our house(I still have them).The stroller is still here and has not been used.</div>
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<div dir="auto">Is it possible to send a new one with a person who knows what he’s doing?We we’re  planning to shop more online from your store for our unborn baby since the stores are still closed but this first bad experience has really made us change our minds.<br>
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<div dir="auto">And please don’t send people who cannot assemble your items,especially sensitive items like stroller,that can be dangerous for the baby if not assembled the right way.</div>
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<div dir="auto">The guy kept guessing,and trying to force the parts together,we could clearly see he did not know what he was doing.He did not even know the button to press to open the stroller,he spent almost 5 mins trying to figure out how to open it and didn’t not manage,he had to be shown,I believe it’s the simplest thing one should know unless he is new to this job.It was so disappointing watching him trying to force parts together.</div>
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<div dir="auto">Waiting to hear from you soon.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 13 Jun 2021 at 01:26, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Hi John,</div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>
<div style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div style="box-sizing:border-box;word-break:break-word">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div style="box-sizing:border-box;word-break:break-word" dir="ltr">We sincerely apologize for any inconvenience caused, <br style="box-sizing:border-box"><br style="box-sizing:border-box">We request you to update us whether the delivery guy came again to fix the issue or not.</div>
<div style="box-sizing:border-box;word-break:break-word" dir="ltr"><br></div>
<div style="box-sizing:border-box;word-break:break-word" dir="ltr">We appreciate your patience and cooperation.</div>
<div style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div style="box-sizing:border-box;word-break:break-word">Your Friends,</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2696304