Subject: New Reply Received - FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 04:44:32 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Hi</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>            Acknowledged the below mail. Note the following,
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<span style='font-family:"Times New Roman",serif;mso-fareast-language:EN-US'>I need the delivery of the product’s that I have ordered and not a refund. I have stated this requirement earlier as well [ Attached E-Mail]<div></div></span>
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<span style='font-family:"Times New Roman",serif;mso-fareast-language:EN-US'>The problem was caused from the company side and not from my end, I am unable to understand the context in which the statement &amp; quoted here “
</span><b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:windowtext;background:yellow;mso-highlight:yellow'>After we check your returns</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:windowtext'>” [ taken
 from the highlighted area of the below correspondence]. The reason being that the currently received products weren’t ordered from my side.</span><span style='font-family:"Times New Roman",serif;mso-fareast-language:EN-US'><div></div></span>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Hope to hear regarding my above statements response.</span></div>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Ajith Kumar</span></b><span style="color:#767171"></span>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Email</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>: [email-masked]</span><span style="color:#767171"></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Senior Engineer Quality Assurance</span><span style="color:#767171"></span>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Tel:</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'> +965 238 99280</span><span style="color:#767171"></span>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Mobile:</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'> +965 60959019</span><span style="color:#767171"></span>
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Kuwait Integrated Petroleum Industries Company</span></div>
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<b><span style="font-size:8.0pt;color:#767171"><a href="http://www.kipic.com.kw" rel="noreferrer"><span style="color:blue">www.kipic.com.kw</span></a></span></b><span style="color:#767171"></span>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, June 7, 2021 12:29 AM<br>
<b>To:</b> Ajith Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Re: [#2641865] - FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> Hi Saheba,<br style="box-sizing: border-box">
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for the inconvenience caused.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note, as per the return tracking ID : RP0605210002210,we can see that your items have been collected from you on 6/5/20. The items are still with the courier and generally
 it takes 3-5 business days to deliver the items to our warehouse.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Once we receive the item in our warehouse,
<b><span style="background:yellow;mso-highlight:yellow">After we check your returns,</span></b> we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2641865:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043227210189'>attachment.eml</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2641865