Subject: New Reply Received - FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 04:11:05 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>            The wrong products have been handed over to the personnel who came to collet the same [ 05- June-2021]. The pictures of the products
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<b><span style='font-family:"Times New Roman",serif;color:#767171;background:yellow;mso-highlight:yellow;mso-fareast-language:EN-US'>As required, appreciate to deliver the actual products that I had ordered, at the earliest.</span></b><b><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'></span></b>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Regards</span></div>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Ajith Kumar</span></b><span style="color:#767171"></span>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Email</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>: [email-masked]</span><span style="color:#767171"></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Senior
</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Engineer
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Tel:</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'> +965 238 99280</span><span style="color:#767171"></span>
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Kuwait Integrated Petroleum Industries Company</span></div>
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<b><span style="font-size:8.0pt;color:#767171"><a href="http://www.kipic.com.kw" rel="noreferrer"><span style="color:blue">www.kipic.com.kw</span></a></span></b><span style="color:#767171"></span>
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<div>From:<span lang="EN-US"> Ajith Kumar
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<b>Sent:</b> Saturday, June 5, 2021 12:12 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; [email-masked]<br>
<b>Subject:</b> RE: [#2641865] - FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]</span>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Hi</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>   Acknowledging the below E-Mail. Advise the collection agent to collect the wrongly delivered product’s after 5 PM, Kuwait time</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Also, when will the ordered product’s be delivered to me.</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>I have been shopping offline since 2006 from Saudi and never had such a strange experience.</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>You need to first identify the root cause and not to take a unilateral conclusion for all complaints raised. I had stated clearly the fact with the
 picture of the product.</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'></span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Finally, I don’t want a refund, but the delivery of product’s that I had purchase.</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Regards</span></div>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Ajith Kumar</span></b><span style="color:#767171"></span>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Email</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="color:#767171"></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Senior Engineer Quality Assurance</span><span style="color:#767171"></span>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Tel:</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'> +965 238 99280</span><span style="color:#767171"></span>
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Kuwait Integrated Petroleum Industries Company</span></div>
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<b><span style="font-size:8.0pt;color:#767171"><a href="http://www.kipic.com.kw" rel="noreferrer"><span style="color:blue">www.kipic.com.kw</span></a></span></b><span style="color:#767171"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, June 5, 2021 7:40 AM<br>
<b>To:</b> Ajith Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: [#2641865] - FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]</span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Hi </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Ajith<span style="color:black">,</span>
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Thank you for contacting us.<br>
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Accept our full apologies for the delay in responding.​<br>
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A return request has been made to your order number (</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>8263719759<span style="color:black">), and you will be contacted within 2-5 working days. Please inform us if you are not contacted
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Thank you for your cooperation with us.<br>
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Do not hesitate to contact us if you have any other inquiries.<br>
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Your friends<br>
Support Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2641865:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043227103172'>returned wrongly delivered products-05-june-2021.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2641865