Subject: New Reply Received - FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 09:12:01 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Hi</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>   Acknowledging the below E-Mail. Advise the collection agent to collect the wrongly delivered product’s after 5 PM, Kuwait time</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Also, when will the ordered product’s be delivered to me.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>I have been shopping offline since 2006 from Saudi and never had such a strange experience.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>You need to first identify the root cause and not to take a unilateral conclusion for all complaints raised. I had stated clearly the fact with the
 picture of the product.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Finally, I don’t want a refund, but the delivery of product’s that I had purchase.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Regards</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="626" style="width:469.5pt">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="99%" style="width:99.86%">
<tbody>
<tr style="height:13.5pt">
<td width="252" style="width:189.0pt;padding:0in 0in 0in 0in;height:13.5pt">
<div class="MsoNormal">
<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Ajith Kumar</span></b><span style="color:#767171"></span>
</div>
<div></div>
<div></div>
</td>
<td width="223" style="width:167.25pt;padding:0in 0in 0in 0in;height:13.5pt">
<div class="MsoNormal">
<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Email</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>: [email-masked]</span><span style="color:#767171"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:13.5pt">
<td style="padding:0in 0in 0in 0in;height:13.5pt">
<div class="MsoNormal">
<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Senior Engineer Quality Assurance</span><span style="color:#767171"></span>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0in 0in 0in 0in;height:13.5pt">
<div class="MsoNormal">
<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Tel:</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'> +965 238 99280</span><span style="color:#767171"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in"></td>
<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal">
<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Mobile:</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'> +965 60959019</span><span style="color:#767171"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td rowspan="3" style="padding:0in 0in 0in 0in">
<div class="MsoNormal">
<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'><img width="150" height="44" style="width:1.5625in;height:.4583in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzAzNjU1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SPUwBzv1jXY1xpJ5QTj5K9a4r9cD7nFsiBjkMK-dWoU"></span><span style="color:#767171"></span>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'><br>
Kuwait Integrated Petroleum Industries Company</span></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal">
<b><span style="font-size:8.0pt;color:#767171"><a href="http://www.kipic.com.kw" rel="noreferrer"><span style="color:blue">www.kipic.com.kw</span></a></span></b><span style="color:#767171"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
<div class="MsoNormal">
<span style="color:#767171"><img width="300" height="72" style="width:3.125in;height:.75in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzAzNjU1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.u2EMsZ4LeQHaKgiMntXhaWJC4raTrAnQuBlOB8Sqy1k"></span><span style="color:#767171">         </span><span style="color:#767171"><img width="240" height="92" style="width:2.5in;height:.9583in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzAzNjU1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.koU5nEQScACKC97yibYblRNgm2kaFyI41kxrgRgbs28"></span><span style="color:#767171"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Saturday, June 5, 2021 7:40 AM<br>
<b>To:</b> Ajith Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Re: [#2641865] - FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Hi </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Ajith<span style="color:black">,</span>
</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'><br>
Thank you for contacting us.<br>
<br>
Accept our full apologies for the delay in responding.​<br>
<br>
A return request has been made to your order number (</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>8263719759<span style="color:black">), and you will be contacted within 2-5 working days. Please inform us if you are not contacted
 within this period.</span> </span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'><br>
Thank you for your cooperation with us.<br>
<br>
Do not hesitate to contact us if you have any other inquiries.<br>
<br>
<br>
Your friends<br>
Support Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2641865:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2641865