Subject: New Reply Received - FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 09:04:16 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Hi</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>            The consignment on the subject was wrongly delivered. The received consignment once opened was found to be totally wrong. None of the
 ordered products were received.</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>In this context, it would be appreciate if this consignment is taken back and the actual ordered product’s be delivered.</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>NB: As a customer, I haven’t done anything wrong &amp; it’s the responsibility of the company to deliver the ordered product’s, as per the terms and
 condition.</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Awaiting a positive response.</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Regards</span></div>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Ajith Kumar</span></b><span style="color:#767171"></span>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Email</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>: [email-masked]</span><span style="color:#767171"></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Senior Enginner Quality Assurance</span><span style="color:#767171"></span>
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Kuwait Integrated Petroleum Industries Company</span></div>
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<b><span style="font-size:8.0pt;color:#767171"><a href="http://www.kipic.com.kw" rel="noreferrer"><span style="color:blue">www.kipic.com.kw</span></a></span></b><span style="color:#767171"></span>
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<div>From:<span lang="EN-US"> Ajith Kumar
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<b>Sent:</b> Monday, May 31, 2021 8:57 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2641865] - FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]</span>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Hi</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>            I do not agree with the normal protocol simply because the whole delivery itself is wrong, which means none of the product that I had
 purchased has been delivered correctly. It is purely the mistake from the seller.</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>In this regard, I request to take back the delivered product and provide me with the ordered products</span></div>
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<div class="MsoNormal"><span style='font-family:"Times New Roman",serif;color:#767171;mso-fareast-language:EN-US'>Regards</span></div>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Ajith Kumar</span></b><span style="color:#767171"></span>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Email</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="color:#767171"></span>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>Tel:</span></b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'> +965 238 99280</span><span style="color:#767171"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 31, 2021 8:35 AM<br>
<b>To:</b> Ajith Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#2641865] - FW: Your products are on the way : 8263719759 [ Request for delivery timing assignment]</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Ajith​<br>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Thank you for shopping with us.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Wrong products delivered cannot be exchanged, however, a return and refund can be done.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>You can return online purchases through the below three channels:</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>You can contact our customer support team on (800-) to book a return and to be notified of the refund amount based on our return policy.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and
 bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Feel free to get in touch with us for further assistance.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#333333'>Your friends,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043225955254'>attachment.eml</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2641865