Subject: Ticket Assigned - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 21:30:36 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Delivery Reference to complaint  [#2599048] sent to you more than 2 weeks ago about order 8250193442 that was not delivered until now although the money has been deducted from my credit card and also shukran points have been deducted as i used it to partially pay the order
Moreover, even the shukran points that i have to earn to this order was not credited to my account!
I have been waiting bow for a month and a half to receive my order and now your team stopped answering tomy emails! 
It is simple guys weather you refund my money and shukran points used to pay for the order back or send me the order and credit its shukran points to my account!
I have been waiting for so long and this is not professional at all !!! https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2644284